These terms cover how you can use our websites and courses, what you get when you buy a course and how renewals and refunds work.

About us

Inclusive Music Ltd, registered in England and Wales, company number 09226402. Registered office: Apartment 11, Azure, 20 Headland Road, Newquay, Cornwall TR7 1FL. Email: phil@inclusivemusic.com.

We sell our courses through learning.inclusivemusic.com, which runs on Thinkific.

Who these terms apply to

They apply to everyone who visits our websites or buys or uses our courses: individual teachers and members of the public (“consumers”) and schools, Music Hubs and other organisations. Where something applies only to consumers, we say so.

A Music Hub licence agreed directly with us has its own written agreement. Where that agreement differs from these terms, the agreement applies.

Your licence

When you buy a course you get a licence to use it. You don’t own the videos or materials.

• One licence, one account holder. Each licence belongs to one named adult, who keeps the login to themselves.

• One school. A licence bought for a school covers classes in that one school. The account holder can play the course on the classroom screen to any class they teach. Colleagues in the same school can watch alongside them.

• Music Hubs. Hub discounts apply per school. Each school a Hub supports needs its own licence.

• Personal purchases. A licence bought by an individual covers that person’s own learning and teaching.

You must not:

• share your login or let more than one person use an account at the same time

• copy, record or redistribute the course videos

• resell the course or use it to build a competing course

Downloadable resources. Where a course includes downloads, such as lesson plans or song files, you may download, print and use them in your own teaching and your own school. Please don’t share them publicly or pass them to other schools.

If we see signs of a shared login, we may pause the account and ask you to buy the right number of licences.

Accounts and children

Accounts are for adults aged 18 or over. Pupils watch the course on the teacher’s screen and don’t need accounts. Pupils’ music lives in BandLab for Education, under accounts the school sets up and manages.

Prices and payment

Prices are shown in pounds sterling on each course page and at checkout. Payment is taken by card through Stripe when you buy and, for yearly access, on each renewal date.

We may change prices for new purchases at any time. For yearly access, any price change is shown in your renewal reminder before it applies.

Yearly access

• Yearly access renews automatically each year until you cancel.

• We email you a reminder before each renewal, with the date and the price.

• You can cancel any time from your account or by emailing phil@inclusivemusic.com. You keep access until the end of the year you’ve paid for.

Lifetime access

Lifetime access means access to the course for as long as we offer it, including the updates we make to it. If we ever stop offering the course, we’ll give you at least six months’ notice by email.

Cancelling and refunds

Your 14-day right to cancel (consumers). You normally have 14 days after buying to change your mind. Because the course is digital, that right ends when you start it, provided you asked at checkout to start straight away and agreed you’d lose the right to cancel. If you haven’t started, email us within 14 days for a full refund.

Yearly renewals. If you’re charged for a renewal you didn’t want, email us within 14 days of the charge. We’ll refund it in full and close the account.

Lifetime access. Once you’ve started a lifetime course, it can’t be refunded.

If something goes wrong. If a course doesn’t work as described, tell us and we’ll put it right. If we can’t, you may be entitled to some or all of your money back. Nothing in these terms affects your legal rights as a consumer.

Schools and organisations. The legal right to cancel applies to consumers only. We still offer organisations the same renewal refund.

Refunds go back to the card you paid with, normally within 14 days.

Our content and your music

Our videos, scripts, music and resources belong to Inclusive Music Ltd and are protected by copyright. The Inclusive Music name and logo are our trade marks.

Songs that pupils and teachers create while following a course belong to them. We claim no rights in them. If you share your work with us, we’ll only use it publicly with your permission and, for pupils’ work, the school’s permission too.

Using the course

The course runs in a web browser and needs an internet connection. We aim to keep it available at all times. Platform maintenance or outages can occasionally interrupt access.

Some lessons use free third-party platforms such as BandLab for Education. Those platforms have their own terms and can change their features; we’ll update lessons where we reasonably can.

Links to other websites

Our sites link to other websites for your convenience. We don’t control those sites and aren’t responsible for their content or how they handle your information.

Our responsibility to you

We’re responsible for losses that are a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We’re not responsible for losses that weren’t foreseeable when you bought the course.

For organisations, our total liability is limited to the amount you paid us in the 12 months before the claim. We’re not liable to organisations for lost profit or loss of business.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud or for anything else the law doesn’t allow us to limit.

Ending your access

We can suspend or end your access if you seriously or repeatedly break these terms, for example by sharing your login. We’ll tell you why and, where it’s fair, give you the chance to put it right first.

Changes to these terms

We may update these terms. Changes apply to new purchases straight away and to existing customers from their next renewal. We’ll email you about any important change.

Law and disputes

These terms are governed by the law of England and Wales. If you’re a consumer living in Scotland or Northern Ireland, you can also bring a claim in your local courts. Please contact us first so we can try to sort things out together.